Refund Policy
Returns and Exchanges:
1. Eligibility: We accept returns and exchanges on products that are unused, unopened, and in their original packaging. Perishable or food items cannot be returned due to safety and hygiene reasons.
2. Timeframe: To be eligible for a return or exchange, you must initiate the process within [X] days from the date of purchase. After this timeframe, we may not be able to accept your return or exchange request.
3. How to Initiate a Return/Exchange: To initiate a return or exchange, please contact our customer support team with your order details and the reason for the return/exchange. Our team will guide you through the process and provide you with the necessary instructions.
4. Return Shipping: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure the safe and timely return of the item. Please retain the shipping receipt as proof of return.
5. Condition of Returned Items: Returned items must be in their original condition and packaging, free from any signs of use, damage, or tampering. We reserve the right to refuse a return if the product does not meet these conditions.
Refunds:
1. Eligibility: Once we receive the returned item and verify its condition, we will process your refund if it meets the eligibility criteria outlined in this policy.
2. Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.
3. Refund Amount: The refund will be issued for the purchase price of the returned item, excluding any shipping charges or applicable fees.
4. Refund Processing Time: Please allow [X] business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.
Damaged or Defective Items:
1. Inspection upon Delivery: Please inspect your order upon delivery. If you receive a damaged or defective item, please notify us immediately.
2. Resolution: We will work with you to resolve the issue promptly. This may involve providing a replacement, issuing a refund, or offering a suitable solution based on the circumstances.
Exceptions:
. ResolutionNon-Returnable Items: Certain products may be non-returnable for safety, hygiene, or regulatory reasons. These items will be clearly indicated at the time of purchase and will not be eligible for return or refund.
Changes to the Return/Refund Policy:
. We reserve the right to modify or update this Return/Refund Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately.
If you have any questions or need further clarification regarding our Return/Refund Policy, please contact our customer support team:
SUGANTA FLOUR
Address: Address: Plot No. 97 Kosmi Industrial Area , (Madhya Pradesh), India 460001
Email: sugantaflour@gmail.com
Phone: 9575553834
